Many of our clients truly want their intranet to be successful. However, when we bring up the topic of how they measure success, they often respond that metrics are too hard to capture or that they really don’t understand what success means. In his latest blog entry, intranet guru Toby Ward discusses the top 5 key performance indicators (KPIs) for company intranets. Toby cites specific examples and references you can use when creating your success criteria.
I would highly recommend checking out this blog entry and creating your own metrics.